Shipping Policy

At Heaves International, we are committed to delivering your organic menstrual products safely and promptly. Please review our shipping policy below.

Processing Time

Orders are processed within 1-2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Times

We offer the following shipping options within Kenya:

Standard Shipping (3-5 business days):
Express Shipping (1-2 business days):
Same-Day Delivery (Nairobi only):

For orders outside Kenya, please contact us at info@heavesinternational.com for a shipping quote.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your package using the link provided in the email.

Shipping Destinations

We currently ship to all counties within Kenya. For international shipping inquiries, please email us at info@heavesinternational.com.

Delivery Issues

If your package appears to be lost, damaged, or delayed, please contact us within 7 days of the expected delivery date at info@heavesinternational.com. We will work with our shipping partners to resolve the issue promptly.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to incorrectly provided addresses. If you realize you've entered the wrong address, contact us immediately at info@heavesinternational.com.

Contact Us

For any shipping questions, please reach out:

Email: info@heavesinternational.com

Phone: +254 739 830 100

Address: Mezzanine floor, Laxcon Court, Swaminarayan Road, Parklands, Kenya