Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Heaves International, operated by Heaves International Limited (the "Site").

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as "Personal Information". See the list below for more information about what Personal Information we collect and why.

Device information: We collect information to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site. Information collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Order information: We collect this to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Personally identifiable information collected: name, billing address, shipping address, payment information (processed securely through our payment partners), email address, and phone number.
Customer support information: We collect this information to provide customer support directly to you and improve our services.

How We Use Your Personal Information

We use the information we collect to:

Fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations)
Communicate with you about your orders, products, services, and promotional offers
Screen our orders for potential risk or fraud
Provide you with information or advertising relating to our products or services, in line with your preferences
Improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site)
Respond to your questions, concerns, or customer service inquiries

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We share information with payment processors to securely handle your payment transactions. We do not store your full payment information on our servers.
We share shipping information with logistics partners to deliver your orders to you.
We use analytics services to help us understand how our customers use the Site and improve your experience.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Behavioural Advertising

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example, we use analytics tools to help us understand how our customers use the Site and to deliver relevant advertising.

You can opt out of targeted advertising by adjusting your browser settings, using cookie consent tools on our Site, or visiting platforms like the Digital Advertising Alliance's opt-out portal.

Cookies

A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection).

You can control and manage cookies through your browser settings. Please note that removing or blocking cookies may negatively impact your user experience and some features of the Site may not function properly.

Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to delete this information.

Your Rights

If you are a resident of certain jurisdictions, including Kenya, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the information below.

Please note that we may need to retain certain information for record-keeping purposes or to complete transactions you initiated prior to requesting any change or deletion.

Security

We take reasonable measures to protect your Personal Information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint or exercise your rights regarding your personal information, please contact us by:

Email: info@heavesinternational.com

Mail:
Heaves International
Mezzanine floor, Laxcon Court
Swaminarayan Road, Parklands
Kenya